Emergency lockouts

Expect to show ID and proof that you live at the address or own the vehicle before entry; non-destructive entry is tried first where the lock allows.

What this covers

Locked out of a house, flat or car, a key snapped in the lock or a lock that will not turn.

Wait somewhere safe and well lit, especially at night.
Have ID and proof of address (or the V5C logbook for a car) ready.
Do not force the door or window — frame and glass damage usually costs more than the lock.

Locked out, lost keys or need new locks? Tell us what is happening. Request a locksmith